Travelers Auto Insurance

by Nikola Djurkovic

The Travelers insurance company is one of the oldest of its kind in the US. It was founded all the way back in 1853 in Minnesota. However, today it’s headquartered in New York City. Having merged with Citicorp in 1998, it’s now part of a larger group of companies. Travelers prides itself on a vast network of agents who offer personalized customer service across the US. Additionally, the company is famous for its big red umbrella logo, which symbolizes the protection (of course) that it provides to its customers.

Many Travelers insurance reviews note that the company fosters its image as a caring enterprise that doesn’t just help its customers but also supports local communities and saves the environment. Here we put all of their claims to the test by analyzing reports from industry experts and customers alike to determine how good Travelers is.

Product Overview

Travelers car insurance can be bought in all US states besides Alaska, Hawaii, North Dakota, Louisiana, Michigan, South Dakota, West Virginia, and Wyoming. The company prefers to sell its products through a big network of agents, making the insurance shopping experience more personal and direct. However, that does not stop it from having an honest and easy-to-navigate website, a great online quote tool, and a decent mobile app that can be used for paying bills, filing claims, contacting roadside assistance, or downloading policy documents.

Travelers’ prices are among the cheaper, while its customer service gets average to very good ratings. The company is an established player in the insurance industry, meaning its financial operations have a strong foundation. The discounts and additional coverage options aren’t very extensive, but there are some that Travelers insurance reviews rate as very useful, such as the quick quote guide on the company’s website.

Financial Strength

Being one of the oldest companies in the US insurance industry, Travelers did not make it to where it stands today by handling money irresponsibly. Put simply, the company has fantastic financial operations, which is confirmed by its highest possible A. M. Best rating of A++, or “Superior.” Standard & Poor’s Financial Rating is also an excellent AA. Additionally, the company is ranked as 106th on the 2018 Fortune 500 list. This information, combined with other Travelers auto insurance reviews, indicates that Travelers will not have trouble paying out claims for the foreseeable future.

Types of Insurance Offered

Travelers doesn’t offer as many extra coverage options as its competitors do; nonetheless, almost all of the options that the typical insurance shopper would consider are there. The standard options include liability coverage, comprehensive coverage, collision coverage, personal injury protection, uninsured/underinsured motorist coverage, and medical payments coverage. The additional coverage options, which cost extra, include the following:

Gap Coverage – Many insurance providers in the US offer this option, as confirmed in several Travelers car insurance reviews. In case your car is totaled in an accident, the coverage pays the difference between the actual cash value and the amount left on your loan or lease.

Rental Reimbursement – This coverage pays rental car expenses if it takes more than 24 hours for your vehicle to get repaired. The cost of this option varies depending on the price of the insured vehicle; however, even for the maximum coverage, this doesn’t exceed $50 per year. Most insurance companies offer this coverage.

Roadside Assistance – This covers the cost of roadside repairs, towing, and locksmith services in case your car breaks down. The roadside helpline operates 24/7, and you can call the Travelers insurance phone number in case of an emergency, which is 800-252-4633. Travelers highlights that their option costs less than independent services. They offer two packages, Basic and Premium, at different prices.

Ride-Sharing Coverage – This option is available only in the states of Colorado and Illinois, and it expands the insurance offered by ride-sharing companies by providing coverage when you are connected to the app and waiting to be matched with a passenger.

Premier New Car Replacement – If your recently bought car is totaled, Travelers will pay to replace it with a brand new vehicle of the same make and model. Travelers is ahead of the competition here, since it covers the car in its first five years, compared to the competition, which usually covers only two or three years—a nice bonus according to some Travelers reviews. This coverage also includes gap coverage and a lower glass deductible, which can be applied to glass-only losses that include any glass on the vehicle.

Accident Forgiveness – Travelers actually offers two options here with their Responsible Driver Plan. The first one is Minor Violation Forgiveness, which prevents every first minor violation that you commit in a 36-month period from increasing your premium. The second one is Accident Forgiveness, which prevents your premium from increasing for every first accident in a 36-month period.

Customer Service

Travelers seems to be in the middle of the pack when it comes to customer service according to Travelers insurance reviews. The company holds an average rating of 3 out of 5 stars in J.D. Power’s ranking for 2018. J.D. Power is an authority that ranks auto insurance companies in the aspects of claims processing and insurance shopping satisfaction. The company also holds an excellent rating of A+ on the Better Business Bureau website.

However, many Travelers insurance reviews found on the BBB are very negative, and the overall score is 1.5 stars out of 5. An abundance of negative reviews can also be seen on sites like Yelp or USInsuranceAgents; however, this can be attributed to the fact that a customer is more likely to take the time and effort to leave a review if the experience with the company was truly negative. It should be noted that many customers complained that they experienced long waiting times when filing a claim, noting in these Travelers insurance claims reviews that they were unsatisfied with the final results.

The company was also involved in some legal issues in 1997. Gordon Vann was the owner of an auto repair shop that was insured by Travelers. He was sued and accused of causing damage to the premises he was renting. Travelers first denied that Mr. Vann had a policy with them, and then, after admitting that he actually had a policy, they refused to hire an attorney to defend Mr. Vann. In the end, the jury found that Travelers was guilty, and the company had to pay Mr. Vann the amount of over $30 million in damages for refusing to provide legal defense for the client.

On the other hand, a mark in favor of Travelers insurance customer service is the company’s NAIC complaint ratio, 0.40, which is way better than the national average of 1.00 (the lower the ratio is, the better). Progressive, for example, has a ratio of 0.84. The company also has many local agents who can be easily reached, offering more personalized communication than online tools and call centers—which are also available and very reliable.

Discounts

Travelers offers an excellent choice of discounts, most of which are usually found in the industry. While the discounts aren’t as numerous as those of some of their competitors, like American Family, it’s easy for many drivers to qualify for them. However, as shown in several reviews on Travelers insurance, their discounts don’t reduce customers’ premiums as much as those offered by the competition.

Bundle Discount – You can save up to 10% on your car insurance and 15% on your home insurance if you buy both options together from Travelers. Additionally, renters can save up to 5% on their car insurance.

MultiCar Discount – If you insure two or more cars on the same policy, you can save up to 8%.

Home Ownership Discount Just by owning a home or condo, you can get up to a 5% discount, no matter where you insure that property.

Hybrid/Electric Vehicle Discount – If you own or lease an electric or even a hybrid vehicle, you can get a discount with Travelers Insurance. It is nice to see a big insurance company take the initiative to reward people who behave in an environmentally friendly manner.

Safe Driver Discount In case you didn’t have any accidents, violations, or major claims added to your record within the last three years, you can save up to 10%. If you have been driving safely for the previous five years, the discount is even higher, at 23%.

Continuous Insurance Discount – If you do not have gaps in your insurance coverage, you can get up to a 15% discount.

New Car Discount In case you have a car that is less than three years old, you can get a discount of up to 10%. Nationwide insurance also offers good coverage for the new car owners.

Early Quote Discount – If you are starting your journey with Travelers auto insurance, and if you get a quote before your current policy expires, you can get a discount that ranges from 3% up to 10%.

Electronic Funds Transfer, Paid in Full, and Good Payer Discounts – In case you pay your policy in full, you can get a discount of up to 7.5%. If you pay via electronic funds transfer, a discount can be from 2% to 3%. And if you are consistently paying your premium on time, the discount can reach as much as 15%.

Good Student Discount – High school or college students with GPAs equaling a B average or higher can get up to an 8% discount—always a pleasant option, as indicated in other Travelers insurance company reviews.

Student Away at School Discount If you have a student on your policy who goes to a school at least 100 miles away and won’t be driving your car, you can get a discount of up to 7%.

Driver Training Discount – Those who complete an approved driving course can get up to an 8% discount.

Affinity Programs Those who work for companies or belong to groups associated with Travelers can get a discount on homeowners or auto insurance and some additional benefits. However, MetLife is the insurer that offers the best discount to those affiliated with their associated companies.

IntelliDrive Program You’ll be warned in some Travelers auto insurance reviews that this program is available only in some states. It’s a 90-day program that relies on a smartphone app to track how safely you drive. Just by enrolling in this program, you can save on your premium for that term. At renewal, safe drivers can get up to 20% in discounts. However, riskier drivers should beware, since Travelers may increase their premium instead. There are some competitors, like Nationwide, that won’t raise the premium no matter the scores.

About Insurance Rates

While some reviews note that the company is a more expensive option, per our Travelers auto insurance rate comparison, the prices belong on the cheaper end of the car insurance spectrum.

Travelers Insurance Prices Compared to Top Competitors

Only Progressive and Geico have a lower monthly premium according to our analysis for all categories except for 70-year-old drivers; Travelers was more expensive than the competition for that particular category. However, it should be kept in mind that the discounts that Travelers offers do not reduce premiums as effectively as the discounts offered by the competition.

Perhaps the best course of action is to shop around—get a Travelers insurance quote and compare it to those offered by other companies to determine where you’re able to get the most out of the discounts provided. It should be kept in mind as well that underwriters might offer better conditions to the agents who bring them good business regularly, meaning that if you know a reliable agent, you should give them a chance to help you.

Travelers Auto Insurance Compared with Top Competitors

Travelers vs. Allstate

Allstate tends to be a more expensive option than Travelers, although the exact difference is not that significant, according to some of the best auto insurance reviews out there. Allstate has an advantage over Travelers in offering more custom coverage options, like audio system coverage.

When it comes to customer service, both companies score 3 out of 5 stars in J.D. Power’s ranking in claims satisfaction study, while Travelers scores better than Allstate in the insurance shopping study, with 3 stars out of 5 compared to Allstate’s 2 out of 5. On the other hand, Allstate has guaranteed claims satisfaction, meaning you will get a refund if you aren’t pleased with the way your claim was processed, which is a great option. If you like this feature, Allstate might be worth the extra money.

Travelers vs. State Farm

State Farm was the most expensive option both in our study and in other Travelers auto insurance reviews. The company does have a reputation for excellent customer service per some reviewers; however, this is not confirmed by J.D. Power’s rating, where both companies have the same score of 3 out of 5 stars in the claims satisfaction and shopping study.

State Farm does offer some discounts (like those for safety features) that Travelers does not provide. Additionally, State Farm is more willing to take risky drivers compared to Travelers. However, if we were an average customer, we would lean towards Travelers because of the lower prices.

Progressive vs. Travelers Insurance

When it comes to customer service, Progressive and Travelers car insurance reviews seem similar, and both have the same score of 3 out of 5 stars in J.D. Power’s ranking in claims satisfaction and shopping study. However, Travelers might have an advantage here, given its vast network of agents who can help you get the best quote possible.

When it comes to prices, both companies offer competitive rates; nonetheless, Progressive is significantly cheaper. Progressive is also a better option for riskier drivers. Given this information, we would advise the average driver to choose Progressive, because of the lower prices. However, for those who want a better experience getting a quote or who can take advantage of the specific discounts offered, Travelers car insurance can be an excellent choice.

Best Alternatives

For those looking for top of the food chain customer service, Erie, Auto-Owners, and Amica Mutual are a great choice. Erie and Progressive also offer great rates; however, the former is available only in 13 states. Geico offers competitive prices too, and it is available nationwide. MetLife can be a solid choice for those looking for a significant discount since they offer up to 50% off to those working in an associated company.

Perhaps the best course of action is to get a Travelers auto insurance quote and compare it with the other offers. This is the only way to be sure that you are getting the best car insurance deal.

Expert Thoughts

The reviews and rankings awarded to the company tend to vary from average to very good. The company gets 3 out of 5 stars in both the claims and the shopping satisfaction study by J.D. Power.

We found that the majority of Travelers insurance reviews praised the vast network of agents, the high-quality website, and how easy it was to find the right coverage when using the online tools. Most criticism related to customer service and the higher prices. Our analysis has shown that Travelers’ prices are among the more competitive. With this in mind, complaints about their insurance services shouldn’t automatically disqualify Travelers.

Frequently Asked Questions

1. Is Travelers good insurance for cars?

It should be kept in mind that there are companies that score higher in the customer service department than the Travelers insurance company rating we’ve discussed, as well as companies that offer better discounts. Choosing the right insurer depends a lot on your priorities and the specific discounts you can get.

However, Travelers can be a very good option according our research. The company offers very competitive rates, has a big network of agents that can help you find the right coverage, and has excellent online tools. If the options Travelers offers seem appealing to you, it’s definitely worth taking a dive.

2. What is the Travelers Insurance A. M. Best rating?

Travelers’ A. M. Best rating is A++, or Superior. This is the best possible rating, which means Travelers insurance claims will certainly be covered.

3. How do you receive Travelers discounts?

Travelers offers many discounts. You can save by bundling with other types of insurance, insuring multiple vehicles, driving safely, driving a hybrid/electric vehicle, or insuring a new car, to name just a few. However, it is always best to contact the company for the exact details since they vary on your location and profile, as many Travelers insurance reviews will remind you.

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