New York Central Mutual Auto Insurance

by Nikola Djurkovic

Carsurance Verdict: NYCM offers elite customer service, many discounts, and an excellent Advantage Repair Program. However, its insurance is quite expensive. But if you can stretch the budget, it’s worth a try.

NYCM insurance is a family-owned insurance company that was founded in 1899. The current management is the fourth generation of the Robinson family. The headquarters are in Edmeston, New York. The company has two subsidiaries, Albert F. Stager, Inc, for claims adjusting, and A. Central Insurance Company. Employing around 800 workers, NY Central Mutual is one of the largest regional insurers in the US.

The company is also highly rated in the New York region, and that’s why we decided to provide a full review of its auto insurance services. It turns out New York Central Mutual has many things to offer, but also a few substantial drawbacks. Read on to see if NY Central Mutual insurance is the right fit for you.

Product Overview NYCM Auto Insurance

Signature Feature – Advantage Repair Program

The Advantage Repair Program is the biggest advantage of NY Central Mutual Car Insurance (pun intended). The company has over 100 high-quality repair shops that can help you in your time of need. When you call NYCM after making a claim for an accident, you’ll go through the following process:

  • First, a customer service representative will offer you a selection of shops to choose from.
  • After you select one, the company will send all the necessary information to the shop. Your vehicle will be a top priority.
  • After repairs, NYCM insurance will issue the payment directly to the shop, meaning you will pay only the deductible.
  • You’ll receive a guarantee on the quality of the repairs for as long as you own or lease the vehicle.

Useful Features

Because NY Central Mutual is a smaller company, it can’t invest as much money in the same special features its bigger competitors can. Nonetheless, it still has a few tricks up its sleeve.

NYCM Insurance Safety Tips

On the company’s website, you will find advice on which measures to take to prepare for each season. For instance, you can find information on how to get ready for floods and heat waves during the summer.

Teen Driving Guide

This is a page on the company website designed specifically for young customers. It contains many useful tips on how to drive more safely, as well as advice for adults on how to mentor younger drivers.

Automobile Payment Calculator: Auto Coverage Estimator

NYCM auto insurance provides a financial calculator that you can use to plan a loan payment.

Online Tools

Given that NY Central Mutual is a regional insurer, we don’t have the same expectations on the overall “slickness” of its online offerings as we do for the major players like Geico and State Farm. Nonetheless, the online tools could still be better. The website is unremarkable but logically organized. It enables you to get an online quote and make an NYCM payment.

However, the option of making a claim is not supported on the website. You can still file a claim using the company’s mobile app. It looks lovely, but it has low scores in both the App Store and Google Play. The chief complaints are that the app is unintuitive and unreliable.

If you have a problem with reporting a claim online, you can always dial the NYCM customer service phone number, which is 800-234-6926. The line operates 24/7. Just make sure to have all your documentation ready before you contact the insurer.

Financial Strength

NYCM has a solid “A” (or “Excellent”) A. M. Best rating. Since the company is a regional insurer, this result is quite an achievement. NYCM even had an “A+,” but A. M. Best recently downgraded the rating . This should not be a sign of trouble since NYCM is still a financially stable company. No matter what, the average customer has nothing to worry about when the time to pay a claim comes.

Customer Service

According to NY Central Mutual insurance reviews and the leading rankings in customer satisfaction, the company excels in this category. After doing our research, we can only agree. Put simply, NYCM delivers an unparalleled quality of customer service in New York State.

NAIC Ratio

To begin with, its NAIC ratio is 0.32, which is the lowest score out of all the leading New York insurance companies. The lower the score, the fewer complaints an insurer gets.

J.D. Power Rankings

Furthermore, in J.D. Power’s 2018 regional rankings, NYCM has the highest overall customer satisfaction score out of all the insurers operating in the New York region. The more prominent companies like MetLife, Allstate, Geico, and State Farm all rank below it. Only USAA has a better score, but it’s only available to the military.

The BBB and Customer Reviews

On top of that, NYCM Insurance holds an “A+” rating on its Better Business Bureau company page. These are all indicators that New York Central Mutual cares about the satisfaction of its customers.

We should mention that much like all the car insurance companies we’ve reviewed, there’s a significant amount of backlash against NYCM on websites like Yelp and USInsuranceAgents. Generally speaking, shoppers are more likely to leave an online review if their experience was overwhelmingly negative. That’s why we tend to take these comments with a grain of salt.The rating of NYCM car insurance in various customer service categories.

Types of Insurance Available

You can purchase all the standard types of car insurance available in New York through NYCM. These include liability, PIP, MedPay, statutory uninsured motorist coverage, collision, and comprehensive coverage. When it comes to optional overage, expect only a rudimentary selection from New York Mutual Insurance:

Optional Basic Economic Loss (OBEL)

If you were injured in a no-fault accident, you can receive a loss of income payment. The standard maximum amount is $2,000 per month for 36 months. However, the total maximum payment is $50,000, which can be spent before the 36 months pass. This is where OBEL comes to the rescue. It provides additional money on top of the $50,000 limit.

Supplementary Uninsured Motorist

The mandatory uninsured motorist coverage in New York, with a $25,000 limit per person and $50,000 limit per accident, is only valid within the state. To expand on this, you can buy supplementary uninsured motorist coverage from NYCM insurance. It has the same limits, but it’s valid outside the state of New York too.

Automated Rental Management System

If you need a rental car after yours was damaged, you can count on NYCM to provide one. The company has a partnership with two major rental companies, Hertz and Enterprise. This means that NYCM will take care of billing directly instead of reimbursing you after you’ve paid out of your pocket. To see the details on rental reimbursement programs, it’s best to call the NYCM auto insurance phone number at 800-234-6926.

Roadside Assistance

NYCM offers three kinds of roadside assistance coverage: Basic ($7 annually), Choice ($10 annually), and Choice Plus ($15 annually). They carry different limits, but they all provide flat tire change, battery jump start, emergency fuel and fluid delivery, and locksmith services. Choice adds roadside winching, while Choice Plus also provides 2 gallons of fuel/fluids at no extra cost. As NYCM insurance reviews highlight, not many companies offer roadside assistance coverage as complete as Choice Plus.

Discounts

The way that NYCM presents the discounts on its website is every reviewer’s and customer’s dream. Each premium reduction is shown in a precise manner, meaning buyers will know exactly how much they’re paying. We can only join in the numerous NYCM reviews praising this practice. Here are all the discounts available:

Electronic Funds (Auto-Pay)

If you set up an automatic car insurance payment, you may receive up to a 2.5% discount.

Young Driver Training

This discount is available for customers under 21 who provide a certificate of a completed driver education course. For a 17-year-old, the discount is 10%, for an 18-year-old, it’s 8%, while for a 20-year-old, it’s 6%.

Student Away at School

This is a smart way for younger drivers to save. The discount of up to 25% is available if a student listed on the policy is attending a school more than 100 miles from the place where the vehicle is garaged. Please note that NYCM auto insurance reviews whether the student is unmarried and younger than 25 before granting the discount.

Accident Prevention Course / Defensive Driving

By completing a certified accident prevention or defensive driving course, you can save up to 10%.

Safety Features

Various safety systems can help you get a discount. These are among the easiest premium reductions to get, so don’t hesitate to mention them when you’re getting your NYCM auto insurance quote. The discounts are as follows:

  • Airbag / Automatic Seat Belt – Up to 30% discount on MedPay and PIP coverages
  • Antilock Braking System – Up to 7% reduction on collision coverage
  • Daytime Running Lamps – Up to 3% discount on collision coverage
  • Alarm System and Other Anti-theft Devices – Up to 25% discount on comprehensive insurance

Bundle Discount

You can receive a discount if you buy multiple policies from NYCM insurance together with their auto insurance. The discounts are as follows:

  • Tenant Policy – 7.5%
  • Homeowner Policy – 15%
  • Tenant with Umbrella Policy – 10%
  • Homeowner with Umbrella Policy – 20%
  • Homeownership Discount – 2.5% (Granted to customers who own a home or condo that isn’t insured with NYCM).

New Car

Owners of newer vehicles can get as much as a 30% discount on the collision portion of their premium.

Paid-in-Full Discount

As New York Central Mutual reviews note, this is an amazing opportunity to save if you have some money set aside. By paying the entire premium before the first effective date of the policy, you can save up to 10%.

Senior Discount

A policyholder who is 65 or older and has been with NYCM for more than five years without making a claim will get a 5% discount.

Good Student Discount

A full-time high school, college, or university student who’s 16 to 24 years old can get a 10% discount on their car insurance. To get the premium reduction, they must maintain a GPA of 3.0 (B) or higher. They also need to provide NYCM insurance with a copy of their most recent academic transcript on each renewal date of the policy.

Injury Protection Discount Program

By getting high limits on the coverages that pay medical expenses, you can get up to a 10% discount.

Claims Free

If you’ve been without a claim for five consecutive years, you can get a 2.5% discount.

Vanishing Deductible

If you’ve been claims-free for five years, NYCM will decrease your collision deductible by $100 each year. $500 is the maximum obtainable reduction.

Accident Forgiveness

NYCM auto insurance offers several types of accident forgiveness coverage depending on how many policies you have with the company. Whichever option you qualify for, you can expect that your first at-fault rate won’t increase your premium.

inControl Program

If you enroll in this program, NYCM will install a device in your vehicle that measures your driving habits. It tracks how fast you drive, where you drive, your acceleration and braking, and how often you use your vehicle. You’ll receive an initial discount just by participating in the program. After that, the safer you drive, the greater your discount.

About Insurance Rates

To verify the rates that the company offers, we got an NYCM auto insurance quote with full coverage limits. Our reference location was New York City. We found that NYCM is among the most expensive companies in New York. None of the possible discounts applied, meaning the premiums could be 20–40% lower when you finally sign-up for a policy. Nonetheless, even with a premium reduction, NYCM is still among the priciest options.NYCM Auto Insurance Prices compared to its major competitors


This isn’t a surprise since regional insurers often can’t compete with big players in terms of affordability. Despite the high premiums, we would still urge customers to give NYCM a chance. The company has excellent customer service scores, and you may get substantially lower prices.

New York Central Mutual Car Insurance Compared to Its Top Competitors

GEICO vs. New York Central Mutual

This looks like a typical comparison between a big enterprise and a regional insurer. Geico has a better website and mobile app, and it offers considerably more optional coverages. On top of that, it has superior financial strength, and it charges substantially less for an auto insurance policy. For these reasons, we ranked it as the second best car insurance company in our New York guide.

One thing that Geico cannot match is the quality of NYCM’s customer service. While NYCM insurance holds the full five stars in J.D. Power’s rankings, Geico has only three.

Nonetheless, we think Geico is a better choice for the majority of drivers. Select NYCM only if you’re willing to pay considerably more for a superior customer service experience.

New York Central Mutual vs. Travelers

Like Geico, Travelers is also a more affordable option than NYCM, especially for younger and middle-aged drivers. It’s also a financially stronger company, and it has a more polished website and a more extensive network of agents. In terms of discounts and optional coverages, neither of these insurers excels.

However, nobody can beat NY Mutual car insurance in the customer satisfaction department. But Travelers at least comes close, by occupying fourth place in J.D. Power’s regional study.

We would suggest you get quotes from both companies, but in the end, we pick Travelers due to its lower prices. However, older drivers should prioritize NYCM, since their rates are relatively close, and the company outperforms Travelers in customer service by a significant margin.

New York Central Mutual vs. Progressive

Most of the same elements in the Geico comparison apply here too. Progressive is a dirt-cheap insurer, with excellent financial strength, many discounts and optional coverages, and cutting-edge online tools. It’s absolutely inferior in customer service compared to New York Central Mutual auto insurance, but it’s better in every other aspect. Unless customer satisfaction is your number-one priority, we would lean toward Progressive.

Best Alternatives

Erie is the premier alternative to NYCM car insurance. While it doesn’t appear in J.D. Power’s rankings in the New York region, it’s the overall winner on the national level in both claims handling and shopping satisfaction. Furthermore, Erie is a cheaper alternative to NYCM. Actually, it’s so good, we ranked it among the top three best car insurance companies we reviewed.

Another insurer that gets high scores in the customer satisfaction category is MetLife. However, it’s even more expensive than NYCM auto insurance, meaning you’ll need to qualify for some significant discounts. The good news is, we found in our MetLife review that the company offers 50% lower premiums for employees of MetLife-associated companies, meaning it can be a terrific option for those customers.

And if you’re looking for the most affordable premiums, Geico, Travelers, and Progressive should be near the top of your shortlist. Nevertheless, be prepared to put up with lower-grade customer service if you choose these companies in New York.

Our Expert Verdict

The main selling points of NYCM car insurance are its elite customer service ratings. You can add its many discounts and Advantage Repair Program among its plus points too.

The smaller chinks in its armor are a low number of optional coverages and average online tools. In the end, the biggest drawback of buying NYCM auto insurance is the high premium prices. The company is the second most expensive option in our New York car insurance rate comparison. That’s why we can’t fully endorse it.

Still, choosing any car insurance company requires a compromise. If you’re willing to accept the one that NYCM brings – paying more for higher-quality customer service – you may become one delighted driver.

Frequently Asked Questions

1. Will my NYCM auto insurance rate increase from an out-of-state ticket?

According to its website, The NYSDMV does not record out-of-state violations committed by NYS drivers in other jurisdictions. The exceptions are alcohol-related violations, drug-related violations, and moving violations committed in Quebec or Ontario.” This means that it’s not likely that NYCM will find out about your out-of-state violation. However, if the company somehow discovers the transgression, you should expect your premiums to increase.

2. Does my NYCM auto insurance policy cover rental cars?

Yes, as NY Central Mutual claims on its website, your regular auto insurance transfers to rental cars too. However, if the rented vehicle is more expensive than yours, it’s worth purchasing higher limits from a rental company.

3. How do I cancel my NYCM car insurance policy?

To start the cancelation process, you may go in person to the nearest representative, send an email to the company, or call NYCM at 800-234-6926. You will need to provide a signed Lost Policy Release (LPR) form to complete the cancelation process.

Do you need any special qualifications for NYCM car insurance?

No, there are no prerequisites to getting car insurance from NYCM insurance.

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