Esurance is owned by Allstate—one of the oldest and biggest insurance companies in the US. So will you be in “good hands” if you pick Esurance, considering that it’s backed by a company that has more than 80 years of experience in providing personalized insurance coverage?
Well, sort of. Esurance’s performance in customer satisfaction surveys is a mixed bag. While it got an impressive 4-star shopping experience rating, it could only manage just 2 stars in the customer claims study. Its financial strength, however, is nothing to joke about, with A. M. Best awarding it an A+ (Superior) rating. Esurance insurance reviews all over the internet have a lot of good things to say about this company.
Overall, we think Esurance is a great choice if you are looking for an insurer that can provide all of your insurance coverage needs, offer a competitive discount package, and allow you to manage your policy through a highly functional mobile app. Like all things, however, it does come with a price, and in this case, you’ll likely be paying a higher premium than what most of the company’s competitors offer. Is it really worth the price, though? Continue reading through our in-depth Esurance direct auto insurance review to find out what we think!
State of the Art Mobile App – Esurance Auto insurance is a great choice if you’re looking for an insurer that will allow you to manage your policy basically anywhere in the world, as long as you’re connected to the internet. Their mobile app is highly intuitive and packed with tons of functionalities. It has a rating of 4.8 out of 5 stars in the App Store and 4.3 out of 5 stars on Google Play.
Quick and Easy Online Process – Their website is fantastic as well. You can ask for an Esurance insurance quote online and receive it in just a few minutes. Another impressive thing about it: Esurance’s online quote tool can pull your information from public records. This means you won’t have to fill up form after form!
According to several reviews, the entire process of requesting a quote and purchasing a policy can be done in under 15 minutes. Now if you’re a busy person, that’s pretty fantastic! We have yet to go through the entire process, but seeing as a good number of Esurance auto insurance reviews are claiming this, there must be some truth to it.
Backed by Allstate Insurance Company – Their policies are underwritten by Allstate. This means all claims are backed by its parent company—an insurer that has been in business for over 80 years and is in excellent financial health. You will never have to worry about your claim not getting paid.
CoverageMyWay – CoverageMyWay is an innovative Esurance car insurance quote system that provides shoppers with quotes that are specially tailored to their needs. This is something worth taking advantage of if your coverage requirements don’t quite fit into the standard policy packages offered by insurers.
Rental Car Coverage – If you want to be sure you’re covered in the event you need to rent a car because your vehicle is in the shop, you can add rental car reimbursement to your coverage. Esurance car insurance will pay for the cost of your rental throughout the period your car is being repaired.
DriveSense – DriveSense is a mobile app Esurance policyholders can install if they want to participate in the discount program. The DriveSense program is voluntary but can help policyholders save as much as 30% off their premiums. Provided of course, you exhibit safe driving behavior.
Be careful, though, because the DriveSense program can be a double-edged sword. According to a few Esurance auto insurance reviews we found online, some policyholders experienced a significant increase in their premium because the DriveSense device deemed them risky drivers.
However, if you are confident that you’re a safe driver, you will benefit greatly from signing up for the DriveSense discount program.
E-Star Direct Repair Program – The E-Star Direct Repair Program gives policyholders access to over 1,400 Esurance accredited repair shops, which offer a lifetime warranty on all repairs done. It will also allow you to monitor the progress of your vehicle through the RepairView app.
Esurance Pay per Mile – This is an excellent feature for those who drive less than 12,000 miles per year. With this, your premium’s adjusted according to the number of miles you’ve driven. However, your quoted rate will depend on several factors, including your driving history. Either way, you’ll save a lot of money if you choose a Pay per Mile policy if you don’t really drive long distances.
DriveSafe Teen Driver Program – If you have a teenager, it would be wise to sign up for this program. Upon signing up, you get a telematics device paired with a mobile app to install in your vehicle. It monitors your teen’s driving behavior and limits his or her mobile use.
The Esurance Insurance Company rating for financial health is A+ (Superior). That means this insurer is in excellent financial health and can pay off what they owe. On top of this, it’s backed by Allstate—a company that has been in business for more than 85 years and is also very financially stable.
The Types of Car Insurance Coverage Offered by Esurance
Esurance offers the common types of insurance coverages you’ll find with every other insurer out there: comprehensive, collision, personal injury, uninsured motorist, emergency roadside assistance, and medical payments. If we were to base our rating for this insurer on the basic coverages, we would have to agree with the other Esurance insurance reviews we’ve read that this company doesn’t really stand out, seeing as it offers significantly higher rates. However, when it comes to the add-on coverages, this insurer shines.
Loan/Lease GAP Coverage – In the event that your vehicle gets totaled in an accident, Esurance will pay off the difference between what your insurance company covers and what you still owe on your loan.
Customized Parts and Upgrades – While other insurance companies will only pay for what’s on your car when you first buy your policy from them, Esurance auto insurance covers any customized parts and upgrades you’ve made to your vehicle up to $4,000. This includes custom paint jobs.
SR 22 insurance – While SR 22 isn’t exactly insurance, it is a handy add-on to have. Sometimes called a Certificate of Financial Responsibility, it confirms that the driver has an insurance policy that meets state liability requirements.
Depending on your state’s requirements, you will be asked to submit an SR 22 if you’ve been convicted for a DUI, apprehended for driving on a revoked/expired license, found driving uninsured, involved in a serious accident that resulted in injury, or have a lot of points on your driving record.
Unfortunately, according to the Esurance insurance reviews of people who’ve had to file for an SR 22, there is no guarantee that Esurance will renew your policy. If they do renew your policy, you can expect to pay a premium for your insurance. Considering that this company already offers one of the most expensive rates in the car insurance industry, you might be better off shopping around for an alternative insurer.
Esurance follows a direct-to-buyer business model. This means all transactions will have to be made online or by calling the Esurance customer service number. However, its rating in the claims satisfaction study is nothing to shout about.
Esurance received only 2 out 5 stars for claims servicing for 2019, but its 4-star rating in J.D. Power customer shopping service satisfaction study is impressive indeed. Nevertheless, its below-par score in the claims satisfaction study doesn’t enthuse much confidence.
According to the Better Business Bureau, this company is not BBB accredited. However, you’ll find Esurance insurance reviews on the BBB website. We went through all of the feedback to determine what the most common customer issue is. While we found that there are many complaints about the products or services offered by Esurance, there weren’t any other details available. We did, however, see that each of the BBB complaints on this platform were answered. The response to these Esurance reviews only shows that the company puts a lot of value into its customers’ experience. Overall, Esurance has been given an A- rating by the BBB.
Esurance offers the standard discount packages you’ll find from every other insurance company out there and then some. What we mean by this is you’ll literally see this insurer offer almost every type of discount provided by another company like multi-policy, paid in full, good driver, safety device discount, etc. This is one of the reasons why, despite its high rates, Esurance still finds a place in the best auto insurance reviews.
However, Esurance still manages to keep a few tricks up its sleeve by laying out a couple of unique discount opportunities to auto insurance shoppers. Here are some discounts exclusively offered by this company:
Fast 5 –This is the easiest discount you can get. All you have to do is simply request a quote through Esurance’s online portal and you automatically get 5% off your premium. This discount does not apply to renewals.
Switch and Save – To qualify for this discount, you must be insured with another company when you purchase a policy from Esurance. According to some Esurance reviews and ratings we’ve read, policyholders can take advantage of the 5% discount up to their second renewal just by making a switch.
Pac-12 Discount – If you’re currently enrolled with or a graduate of any of the Pac-12 schools and are living in Arizona, Utah, Oregon, or Colorado, you can qualify for up to 15% discount off your insurance. If you’re a resident of the state of California, you may still be eligible for a discounted rate. Make sure to include this information when you request a quote so the discount can be applied.
About Esurance Car Insurance Rates
As we’ve already mentioned, Esurance’s rates are on the higher end of the scale. When compared side by side, their premiums are still higher than their competitors’ after all of the discounts are applied.
We made use of their online quote tool and requested quotes for drivers from 3 different age groups:
This brings Esurance’s monthly premiums to an average of $325 per month. If you’re going to do an Esurance auto insurance rate comparison against other competitors, you’ll quickly see that this insurer is not for the budget auto insurance shopper.
However, you need to keep in mind that you’re not just paying for your insurance coverage when you purchase a policy from this company. You will also be paying for the quality of the customer service you will receive when you need help with your policy. For some people, the stress-free experience is worth the extra cost.
Esurance Compared with Its Top Competitors
Progressive vs. Esurance
Progressive offers basic auto insurance coverages and add-ons at an affordable rate. On top of their budget-friendly premiums, they also have several discount options auto insurance shoppers can take advantage of. Progressive also enjoys a better claims handling rating than Esurance. It received an average rating of 3 out of 5 stars, while the latter couldn’t just manage 2 stars.
All in all Progressive is one up on Allstate on two most-important departments: price and customer service. Therefore, we have no hesitation in recommending it ahead of Esurance.
Esurance vs. State Farm
State Farm is the largest auto insurance company in the country. They offer affordable rates and reasonably good customer service. Proof of this is its J.D. Power rating of 3 out of 5 stars in both customer satisfaction and claims handling. Esurance, on the other hand, excels in customer satisfaction study, managing 4 out of 5 stars, but proves to be a laggard in claims handling with just 2 stars.
What gives Esurance a slight advantage in this race is the fact that they offer a lot more savings opportunities for policyholders. While State Farm offers 9 different types of discounts, Esurance offers 15, and if you are able to take advantage of the majority of these, you can lower your premium significantly.
Overall, we think these two insurers are on par with each other, and we would have to agree with the other Esurance car insurance reviews online when they say you really can’t go wrong when you choose to purchase a policy from either one.
Esurance vs. Travelers Insurance
It’s very hard to compare Esurance and Travelers because their offerings are almost identical. On top of this, they are also both pioneers in the car insurance industry and are practically household names because of their numerous ads, which can be seen on billboards, TV ads, and social media. Travelers also offers a decent set of discounts. However, nothing can really beat Esurance car insurance when it comes to the plethora of savings opportunities they provide.
So what sets these two insurers apart? Unlike Esurance, which is a full online insurance company, Travelers has numerous physical offices around the country as well as many agents to help with your policy.
If you don’t fancy managing your policy online or through the phone, you might be better off with choosing Travelers as your car insurance provider. Of course, we have yet to come across any negative Esurance car insurance reviews of their customer service because, quite simply, it’s an online insurance company.
If you’re looking for alternative options to Esurance, your best bet would either be Travelers or State Farm. There isn’t much difference between the three in terms of rates and discount packages. However, it is important to remember that since Esurance offers a longer list of discounts, the bottom line of your Esurance quote might just be the most affordable of the three. That said, make sure to review the quotes thoroughly to ensure you’re making a well-informed choice when you purchase your policy.
We think Esurance is a solid choice if you’re looking for an insurer who can give you great coverage and discount options. However, on the downside its premiums are decidedly above average and customer service mediocre.
Overall, we give Esurance a rating of 8.5 out of 10.
Frequently Asked Questions
1. Is Esurance good insurance for cars?
Absolutely! As seen in this and other Esurance insurance reviews, they offer numerous coverages you can choose from and have tie-ups with 1,400 auto repair shops around the country, as well as a long list of discounts you can take advantage of so you can enjoy an affordable premium.
2. What is Esurance’s A. M. Best rating?
This company has been awarded an A+ (Superior) rating by A. M. Best. This means it’s in excellent financial health and can fulfill all Esurance claim payout requests.
3. How do you receive Esurance discounts?
Esurance discounts are automatically applied to your quote when you request it online, unless a discount requires some kind of additional proof. If you sign up for the DriveSense program, your discount is applied to your monthly premiums once you qualify.
4. Which is better: Esurance or Geico?
These two are both online insurance companies. While Geico offers some of the most affordable premiums, the quality of the Esurance customer service is average. If you can overlook this factor, we suggest requesting a quote from both companies and comparing the bottom line to see which insurer will work best for you.
5. Is Esurance owned by Allstate?
Yes, Esurance is a subsidiary of Allstate Insurance Company.
6. Does Esurance have roadside assistance?
Yes, Esurance will pay up to $75 for emergency roadside services if you are insured under them. According to Esurance insurance reviews, roadside assistance comes at no additional cost if you purchase a comprehensive or collision coverage policy.
7. Does Esurance offer full coverage?
Yes, Esurance offers full coverage car insurance policies.